Achieving commitment to dialogue

We designed a multi-channel communication strategy to start building trust and engagement between three key stakeholder groups — governments, large mining businesses and artisanal and small-scale miners — and gain their commitment to a dialogue process. We particularly wanted to make sure that artisanal miners, often left out of discussions, would be willing and able to participate in the dialogue, either directly or by telling their stories through communications outputs. Achieving this required close collaboration between researchers and communications staff.