• 22 results found
  • for: complaints
Complaints procedure
… we view feedback as an opportunity to learn. Get in touch To make a complaint, you can: Email us at  complaints@iied.org , or Write to us at Complaints, c/o the People team, …
Page, 29 July 2022
12584IIED.pdf
Asserting community land rights using RSPO complaint procedures in Indonesia and Liberia
… The complaints procedure of the Roundtable on Sustainable Palm Oil (RSPO) is … on direct experiences of supporting communities to use the RSPO complaints mechanism in Indonesia and Liberia, this review summarises … and rights … Law … Asserting community land rights using RSPO complaint procedures in Indonesia and Liberia …
Publication, 01 August 2015
Four ways local organisations can use AI to support locally led adaptation and build resilience
… Time consuming reporting requirements are another longstanding complaint – with government officials or NGO officers filling in forms …
Blog, 25 May 2023
How women leaders are getting better social protection for the vulnerable
… market at a higher price. The women leaders were supported to file complaints about late delivery or poor quality of grains, and they …
Blog, 05 July 2022
Protecting Indigenous lands: lessons from Chile
… died from drinking the mercury-contaminated water. In response to complaints filed by the community, a Chilean environmental agency … investment chain, negotiations take place and decisions are made. If complaints made to local and national authorities or the business itself have limited success, communities can take their complaints to other actors in the investment chain. Each entity in the …
Article, 17 November 2020
The case for sewers
… as wrong live in homes connected to sewers. There is also little complaint about having a sewer connection from urban populations in …
Blog, 19 November 2021
Climate, health and urban informal economies – stories of need and change
… but lacked the paperwork. After applying many times, she lodged a complaint. Six months later, she received her paperwork – but without …
Article, 07 June 2022
Development finance and land rights: how we can do better
… Affected people have taken growing numbers of disputes to the DFIs’ complaint mechanisms (PDF) . In a recent landmark judgment (PDF) , the … clients may have established with land rights holders. And while complaint mechanisms associated with some multilateral DFIs are …
Blog, 22 March 2019
Paving a path towards redressing grievances and holding investors accountable
… also often pursue other non-judicial options in parallel by lodging a complaint against a company if there are mechanisms in place, … a project receives IFC financing, communities can bring their complaints to the IFC compliance advisor ombudsman. Likewise, … their options. CSOs are sometimes being accused of 'stirring up' complaints, but the reality is that by the time CSOs engage with local …
Blog, 07 January 2015
Creating a global 'land rights family': from knowledge to action
… The participants discussed how communities can engage with complaint mechanisms and the law to seek remedy when investors and/or … be improved . At that event, we asked 'why are there so few legal complaints to protect community land rights at a time when land rights …
Blog, 14 March 2018