Complaints procedure

If you would like to make a complaint about any aspect of IIED, you can be assured of our full attention and an honest response. We take all complaints seriously and will investigate thoroughly and respond to you.

We understand that sometimes we may not get things right, and we view feedback as an opportunity to learn.

Get in touch

To make a complaint, you can:

  • Email us at complaints@iied.org, or
  • Write to us at Complaints, c/o HR, IIED, 81-86 Gray's Inn Road, London WC1X 8NH, United Kingdom.

Please include as much information as possible, including:

  • Contact information – your name, and how we should contact you (by phone, email or in writing), and 
  • Any details you can provide about your complaint.

We will acknowledge receipt of your complaint within five working days, and respond to your complaint within a further 10 working days.

If the investigation turns out to be complex we may take longer to give you a full response, but if this is the case, we will let you know this.

If the matter falls under our employee/employer confidentiality agreement, we may not be able to inform you of the outcome, but we will still send you a reply when the investigation has been completed.